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Customer Service

Frequently Asked Questions

Opportunities for employment?

Periodically, opportunities for employment with Roll One become available. Please consult our current opportunities.

How can I get some free stickers?

If you live in the USA and send us $2.00 in lawful US currency we will send you a current catalog and some “free” stickers. Don’t forget your name and mailing address. If you live outside the US, then send $3.00 US.

I would like a dealer application and price list.

After you download the application (Domestic, Export), please take time to fill it out completely and accurately, as this will be our primary source of information about your business. Incomplete applications cannot be considered. Include any other financial, credit, or marketing information that you believe will be of help to us in reviewing your application for dealership. Please be sure to include photos of your store front, interior and displays.

Please mail or fax the application to:
Roll One
Attn: Dealer Applications
PO Box 8420
Goleta, CA 93118 U.S.A.
Fax: (805) 964-0511

What is your warranty policy?

All Roll One manufactured products are warranted against manufacturing defects for the useful life of the product. If you feel your components were defective, you may send it back to us, at the following address, freight prepaid. We will inspect it and let you know of our findings. If we decide your component was defective or failed to give reasonable service, we will replace it with a similar, available component of the same or better condition and pay for the shipping back to you.

If our experienced inspector decides your component was not defective and that you just broke it, you will be informed and asked if you want it sent back to you COD, or destroyed. Before returning a component to us for inspection, please be aware that all products can be broken as a result of landing a trick incorrectly.

Please contact Customer Service to alert us that you have a potential warranty issue before sending in your item.

All return should be sent to:
Roll One
Attn: Warranty Returns
30 S. La Patera Ln.
Santa Barbara, Ca 93117

How do I maintain/clean/remove my Bones Bearings?

Please refer to www.bonesbearings.com and read the “Bearing Maintenance” section. If you have any other questions regarding your bearings, please feel free to contact Customer Service.